Warranty & Replacement

Every Truetech.pk order is covered by our 7-day check warranty.

What is covered
• Products that arrive damaged, defective or not working.
• Wrong product, wrong variant or missing items.

How to claim
1. Contact us on WhatsApp within 7 days of delivery.
2. Share your order number, a short description of the problem and clear photos or a video.
3. Our team will review the claim and guide you on the next step, usually within 1–2 working days.

What you get
• An approved claim is resolved with a replacement of the same item, or a refund if a replacement is not available.
• For defective, damaged or incorrectly supplied items, Truetech.pk covers the return shipping cost.

What is not covered
• Damage caused after delivery, misuse, water damage (unless the product is advertised as waterproof), or normal wear and tear.
• Products with missing accessories or original packaging, unless the item arrived that way.
• Change of mind after 7 days of delivery.

Some products may carry a longer warranty if mentioned on the product page. This policy works together with our Returns & Exchanges policy.